Privacy Policy

1. Introduction

1.1

Novo Insurance Broking Service Pvt Ltd having its registered office at 2nd Floor, Brij Tarang Towers, No. 6-3-1191 to 1196, Unit 2E, Greenlands Rd, Kundanbagh Colony, Begumpet, Hyderabad, Telangana 500016, India ("Novo", "we", "our", "us") values your trust and respects your privacy.

This Privacy Policy provides details about the way your personal data is collected, stored, processed, and used by us. You are advised to read it carefully.

By visiting Novo's website, you expressly consent to the collection and use of your information as set out in this Privacy Policy. If you do not agree with any term of this Policy, please discontinue use of our website or services.

You must be at least 18 years of age and possess the legal authority to form binding contracts under applicable law to use this website and its services.

1.2

In today's digital environment, we recognize that privacy is a fundamental right and a serious responsibility. We collect only limited personal data ("Personal Information") that is required to provide our insurance broking services, and we maintain appropriate safeguards to ensure confidentiality, integrity, and security.

1.3

This Privacy Policy applies to our insurance broking services that we provide to:

• Customers and their representatives;
• Potential or prospective customers who inquire about our services;
• Individuals participating in surveys, offers, or campaigns organized by us;
• Persons who contact our helpdesk or general support channels; and
• Visitors accessing or browsing our website.

1.4

If you provide personal information about another person (for example, a family member or policy nominee), you must ensure that you have obtained their consent to share such information with Novo for the purpose of availing our services.

1.5

This Privacy Policy describes how your information is collected, stored, processed, transferred, and used by Novo Insurance Broking Service Pvt Ltd ("Novo", "we", "our").

2. Why Do We Have a Privacy Policy?

2.1

We are legally required to inform you about what personal data we collect, why we collect it, and how you can exercise your rights regarding that data. This Policy is designed to comply with the Information Technology Act 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, and other applicable laws in India.

2.2

As an insurance broker, most of our operations — from assisting with quotes and renewals to offering customer support — require limited personal information. We understand that our customers place trust in us, and we are committed to handling all data lawfully, fairly, and ethically.

2.3

We follow a privacy-by-design framework, meaning privacy is embedded into every process from the start. This Policy explains what data we collect, how it's used, how it's protected, and what rights you have.

2.4

We process your information only on lawful grounds such as:

• To perform a contract or provide a service you requested;
• To comply with a legal or regulatory obligation; or
• With your explicit consent where required.

2.5

When we rely on your consent, it will always be a positive, informed action (for example, checking a box or submitting a form). You can withdraw your consent at any time by contacting us at complaints@novoinsure.com.

2.6

We may also process data under our legitimate interests to maintain security, improve our systems, prevent fraud, or ensure business continuity — but we always do so while balancing your right to privacy.

2.7

This Policy also explains situations in which we may need to share your information — for example, if required by law or regulator.

2.8

"Processing" includes collecting, recording, storing, organizing, using, transferring, disclosing, or deleting personal information.

2.9

This Policy does not apply to our employees, suppliers, or third-party websites linked from our portal. You should review their privacy policies separately.

3. What Information We Collect and What We Use It For

3.1

The personal information we collect depends on the nature of your interaction with Novo. It may include:

• Full name, contact number, and email address
• Postal address or communication address
• Policy or service-related details
• Messages, feedback, or inquiries you submit
• Limited technical information such as IP address, browser type, or device identifiers (for security and analytics)

3.2

We collect this information only when you voluntarily provide it, such as when you:

• Submit a form or request a quote on our website;
• Contact us through phone, email, or chat;
• Subscribe to updates or newsletters; or
• Participate in surveys or marketing campaigns.

3.3

We use this information to:

• Respond to your inquiries or requests;
• Provide insurance broking or related services;
• Maintain communication and service updates;
• Improve our website, processes, and user experience;
• Comply with applicable laws and IRDAI requirements.

3.4

We will never sell, rent, or commercially share your personal information with any third party. Data is used strictly for service and regulatory purposes only.

4. Cookies and Tracking Technology

A cookie is a small data file stored on your device when you visit a website. We use cookies only to improve user experience and analyze website performance. Cookies help us remember user preferences and measure site traffic.

You can disable cookies in your browser settings. However, certain features of our website may not function correctly without them.

We do not use web beacons, pixel tags, or third-party behavioral trackers.

5. Who Do We Share Your Information With?

5.1

We do not share your information with any unrelated third party. However, we may disclose your information in the following limited circumstances:

• Regulatory compliance: To regulators such as IRDAI or government authorities when required by law.
• Internal use: Among authorized employees of Novo for legitimate business purposes.
• Legal obligations: In response to lawful requests, court orders, or to enforce our rights and protect against fraud or misuse.

5.2

All disclosures are made under strict confidentiality and security controls. No data is transferred or processed outside India.

6. Where and How Your Information Is Processed

6.1

All data collected by Novo Insurance is processed and stored within India in secured environments with restricted access controls.

6.2

We do not transfer, host, or process any customer data outside India.

6.3

If data transfer becomes necessary for regulatory or operational reasons in the future, it will only be done under lawful safeguards and after informing you.

7. Security of Your Information

We maintain robust administrative, physical, and technical security measures to protect your information, including:

• Encrypted communications and secure servers
• Multi-layer access control and authentication
• Regular audits and monitoring
• Employee awareness and confidentiality training

In the event of a suspected data breach, immediate steps will be taken to assess, contain, and report the incident to relevant authorities and affected individuals in accordance with legal obligations.

8. Data Retention

8.1

We retain personal information only as long as necessary to fulfill the purposes stated in this Policy or as required under applicable law.

8.2

Typically, communication records and non-sensitive data are retained for up to seven (7) years, unless regulatory requirements specify otherwise.

After this period, data is securely deleted or anonymized.

9. Accessing, Correcting, and Withdrawing Your Information

9.1

You have the right to:

• Access personal information we hold about you;
• Request corrections or updates;
• Withdraw consent for data use; and
• Request deletion of your data, where legally permissible.

9.2

Requests can be made by emailing us at complaints@novoinsure.com. We will respond within a reasonable period as per applicable law.

9.3

If we are unable to fulfill your request for legal or operational reasons, we will notify you with the reason for refusal.

10. Notification of Changes

Novo Insurance reserves the right to revise this Privacy Policy periodically to reflect changes in our practices, services, or regulatory requirements. Any updates will be published on this page with a new "Effective Date."

Users are encouraged to review the Policy periodically.